FREQUENTLY ASKED QUESTIONS

Benefits Top
I am seeking assistance with guidance and/or counseling regarding some personal issues. Who can I contact?
Please contact the Employee Assistance Program at www.guidanceresources.com or call the Employee Assistance Program hotline at 888-327-0432.

I have questions regarding my Safeway stock. Where do I turn for information to assist me?
Please contact Computershare at www.computershare.com/employee/us or call 877-799-7526.

I have questions regarding my retirement? Who can I contact?
Please contact the Benefits Service Center at safeway.benefitcenter.com (24 hours a day, 7 days a week) or you may call the Benefits Service Center at 877-799-7526.

I am looking for information regarding my 401K plan. Whom can I contact?
Please contact www.benefits.ml.com or call 877-799-7526.

I am looking for information on our Aetna Dental and/or Medical plan. Where can I find this?
More information is available at www.aetna.com or you may call 800-635-5447.

I am looking for information on our Cigna Medical plan. Where can I find this?
More information is available at www.cigna.com or you may call 800-558-8347.

I am looking for information on our Vision plan. Where can I find this?
More information is available at www.vsp.com or you may call 800-877-7195.

I am looking for more information on our Prescription Drug program. Where can I find this?
More information is available at www.aviapartners.com or you may call 800-273-9166.

I have enrolled for a Health Care Spending Account and would like to know how I can track my contributions and claims.
You can visit www.myshps.net or call 800-678-6684. To get on the first time, use your Social Security number as your Participant ID and your birth date is your temporary PIN (8 digits - for example, 01311976).

Change of Address / Phone Top
I need to update my address so that I can receive my employee mail from Safeway. Who can I contact?
All employees (except Randalls) should contact the Employee Service Center at 888-255-2269. Randalls retail employees should contact their courtesy booth. All other Randalls employees may call 713-268-3500.

I need to update my telephone number so that I can use it in the store to get my discounts.
Please contact the Customer Service Center at 1-877-Safeway or 1-877-723-3929 or update your account online at safeway.com.

Donations Top
I am seeking a donation for my church, school, sports team, community drive, etc. Who can I contact?
Please contact your Public Affairs Department. If you are unsure what that number is, please submit an online request and we will be happy to assist you.

Employment Top
I’ve heard about a job opportunity opening up and would like to get more information.
Your Human Resources Advisor can provide this information to you. If you are unsure who that person is, please submit an online request and we will be happy to assist you.

I am interested in relocating to another state and would like to continue to work for the company. Who can I contact for more information?
Your Human Resources Advisor can provide this information to you. If you are unsure who that person is, please submit an online request and we will be happy to assist you.

Payroll Top
I have questions regarding my check and would like to know whom I can contact?
All employees (except Randalls) should contact the Employee Service Center at 888-255-2269. Randalls retail employees should contact their courtesy booth. All other Randalls employees may call 713-268-3500.

I never received my W-2 form. How do I go about requesting a duplicate?
All employees (except Randalls) should contact the Employee Service Center at 888-255-2269. Randalls retail employees should contact their courtesy booth. All other Randalls employees may call 713-268-3500.

Scholarships Top
Does Safeway have scholarships available for employee’s children?
Please contact your Public Affairs Department. If you are unsure what that number is, please submit an online request and we will be happy to assist you.

Uniforms Top
Is there a web site provided where employees can purchase extra uniforms?
Please contact www.safewayemployeestore.com/safeway/ or call 800-876-7667 and select option 6.